Email etiquette in action: Facing down trolls
Author Josh Bernoff has lots of actionable writing advice, and he prides himself on Writing Without Bullshit. Lately he's been critiquing apologies by CEOs who've been outed (and even ousted) for sexist behavior. His July 6 post confronts a … [Continue reading]
How to protect learners from the “curse of knowledge”
Philip Fernbach was well launched on his explanation of how to build a histogram by putting data into bins. Then a student apologized for asking a "stupid" question. "What's a bin?" She wasn't the only one who was confused. About half the students in … [Continue reading]
“How to” is not enough; leaders need “know that” and “know to”
You might expect someone who scores well on a management test to be an excellent manager. However, a recent study found that managers who know principles and procedures often fail to put that knowledge into practice. Lead researcher Timothy … [Continue reading]
Three Tech Tools for Writers
Forgotten passwords, mangled links, corrupted files, and spinning beachballs of deathâmisbehaving technology can drive the mildest-mannered writer to fury. Tempting as it may be to pound your computer into its component atoms, resist. Technology can … [Continue reading]
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