Forgotten passwords, mangled links, corrupted files, and spinning beachballs of death—misbehaving technology can drive the mildest-mannered writer to fury. Tempting as it may be to pound your computer into its component atoms, resist. Technology can … [Continue reading]
Dr. Ian M. Paul was suffering from email fatigue. As a good physician, he wanted to understand what was causing his symptoms. So, for a year, the pediatrician tracked the number of mass distribution emails he received from the medical center where he … [Continue reading]
You might have seen the show What Not to Wear. Each week, two fashion experts give someone a makeover. They ruthlessly replace clothes that are outdated or don't fit with a new wardrobe that creates a better image. Could your email use a makeover? … [Continue reading]
Josh Bernoff would say "Bad writing costs money" is an understatement. In his view, "bad writing is destroying your company's productivity." What's the basis for this claim? Bernoff surveyed 547 people who write at least two hours a week (in … [Continue reading]
Poor communication can cost mid-sized companies thousands of dollars per year. Cost estimates can reach millions of dollars for multinationals, according to SHRM. Now we know that improving writing does more than save money. A series of studies by … [Continue reading]
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