Email can seem so easy. You just type a message and hit Send… unless you know
- why using bcc in email writing can backfire
- how to keep conflict from escalating
- how to balance formality and friendliness
This brief guide covers basic principles of business email writing etiquette and offers practical advice for writing emails that get results.
Reviews
Included in this writing resource are tips for the novice as well as reminders for the pro. Especially enlightening is the info on how email writing varies among different cultures. Cecelia has gathered the most useful and practical advice and crafted an easy-to-read must-have guide to writing better emails!
Kathy Towner
Email Marketing Specialist, WinCommunications/WinM@il
