Managers often complain, “I’d delegate more if my people would just follow through.” However, people can’t follow through if they don’t understand the task or have questions about how to move forward. A well-organized delegation memo makes people more likely to take action within a day. The action memo format will help leaders get better results when they delegate. The strategy can also benefit anyone who wants to write requests that make people more likely to say yes and to follow through right away.
In Write to Get Action, Cecelia Munzenmaier gives you the tools to address the cold hard fact that we all get too much written information flying by our vision every day. Yesterday, a co-worker asked me to read an email she prepared to send to a manager on a unique problem a customer has reported for six months. My colleague spent a good 40 minutes trying to be clear about the need for help and how bad it was that we were not getting the problem resolved. It was clear by reading the first sentence that a busy person, the person she was sending it to, could easily skim over the purpose of the email and ignore the request for help. My co-worker could have written the email in 10 minutes if she simply applied the basics presented in this book.